Frequently Asked Questions (FAQs)
Welcome to our FAQ section. Here you’ll find quick answers to common questions about orders, shipping, payments, returns, and more.
We’ve kept it simple so you can find what you need fast. If you don’t see your answer here, just reach out to us, we’re happy to help.
What do you sell?
We specialize in high-quality jewelry for everyday elegance, including bracelets, necklaces, rings, and earrings, available in gold and silver finishes. Our pieces are crafted from sterling silver, with 18k gold plating where noted.
Each piece is thoughtfully designed to balance timeless style, comfort, and durability, making it ideal for daily wear and special occasions.
Are your products hypoallergenic?
Yes. All of our jewelry is nickel-free and hypoallergenic, making it safe and comfortable for most skin types.
How do I find my size?
You can refer to our Size Guide available on each product page. It provides simple measurement tips to help you find your perfect fit with ease.
How should I care for my jewelry?
To keep your jewelry shining and beautiful for years to come:
- Keep it dry and store it in a soft pouch or jewelry box.
- Avoid contact with water, perfume, and lotions.
- Gently wipe with a soft, lint-free cloth after each wear.
Do you offer free shipping?
Yes, we offer free shipping exclusively within the United States. For detailed information about delivery times and shipping methods, please refer to our Shipping Policy page.
Do the lunch boxes include cutlery?
Not all of our lunch boxes include cutlery. However, we offer a convenient, reusable cutlery set on our accessories page that can be added to your order.
How can I contact customer support?
For assistance, contact us via email at contact@zoilah.com or phone at +33 7 55 52 17 65. You can also visit our Contact Us page. We’re here to help!
What is your return policy
You may return your order within 30 days of delivery, provided the items are unused and in their original packaging. For full details, please see our Return & Refund Policy.
