Cancellation Process

All cancellation requests must be submitted via email to contact@zoilah.com.

Eligibility for Cancellation

You may cancel your order only if the digital product has not yet been delivered or downloaded.
Requests made after the product is sent or accessed are not eligible for cancellation.

Requests received within 12 hours of purchase and before delivery will be reviewed and processed.
Requests made after 12 hours will be considered on a case-by-case basis, but approval is not guaranteed.

Refunds

If your cancellation is approved, a full refund will be issued to your original payment method.
Please allow 2–3 business days for the refund to process.

No-Change Window

Once a digital order has been processed and delivered, no changes or cancellations can be made.
Please review your order carefully before confirming.

Policy Updates: This cancellation policy is subject to change without prior notice.

Contact Information:

If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support please don’t hesitate to contact us at:

Business name: zoilah.com

Company name: VAMALOYA SARL

Company number: 944446897

Email: contact@zoilah.com

Address: 731 Chemin De Pollardiere, 38260 La Frette, France

Phone Number: +33 7 55 52 17 65

Contact Us: here

Opening Hours: Available 24/7